Skip to content
Logo BVCM Order to Cash 20 years

Reach Out

What can we help you with?
pexels-ivan-samkov-8117466 1

Contact Us

BVCM Amsterdam

Hessenbergweg 83
1101 CX Amsterdam

Postal address
PO Box 12347
1100 AH Amsterdam

Contact

www.bvcm.nl
info@bvcm.nl
+31(0)20-3460746
+31(0)20-3460747
Chamber of Commerce

34277934

VAT number

NL.8182.02.579.B.01

Foundation third-party funds
NL17ABNA0624668517
image-1
image1

BVCM Antilia

Rooi Catootjeweg 1A
Curaçao, Willemstad

Postal address
P.O. Box 113
Curaçao, Willemstad

Contact

www.bvcm.cw
incasso@bvcm.cw
+(5999)-4612307
+(5999)-4615137
Chamber of Commerce

11625

Maduro & Curiel's Bank

16276904

Foundation third parties
MCB 52203207
FAQ
I have contacted BVCM by e-mail/mail, but I have not received a response, what now?
It may happen that your letter or e-mail does not arrive. To be sure that we have received your letter, you can always contact us.
How can I contact BVCM?
BVCM can be reached in several ways. Please always have your case/reference number ready, or mention this in your e-mail/letter.

By phone:
On working days, BVCM is reachable between 09:00 and 17:30 on +31 (0)20 346 07 46. You can always send us a fax to +31 (0)20 346 07 43. Please always mention your case or reference number.

Email:
U can contact us per email using the following email address: incasso@call2collect.com. We strive to answer your email within 3 working days. Please note that complex inquiries can require a longer response time.

Postal address:
You can send your letters to:

BVCM
Postbus 12347
1101AH Amsterdam
The Netherlands

Company info:
BVCM
Hessenbergweg 83
1101CX Amsterdam
The Netherlands

KVK(Chamber of Commerce)number: 342779340000
VAT number: 8182.02.579.B.01
IBAN-number: NL17ABNA0624668517
BIC: ABNANL2A
T.n.v: Stichting Derdengelden BVCM B.V.
Do you have a comment or suggestion?
We are always open to suggestions or comments that can help us improve our services. You can send your remark or suggestion to info@bvcm.com.

 

I have a non-paying customer, can I handover the claim to you?
Absolutely, after you have sent your client a formal notice of the outstanding debt we can start our collection process
How can I handover my claim?
You can use the digital form on our website. When requested we can provide you with our digital import mask, this import mask makes a connection between Excel and our collection system.
What does BVCM need to start a collection procedure?
We would like to receive a copy of the open invoice, order confirmation or the contract and general terms and conditions. Furthermore, we would like to receive any available correspondence with the debtor.
What costs will BVCM add to the claim?
BVCM will add the costs as divined in your general terms and conditions. If you don’t have any pre-established costs we add the costs that are pre-determined by the legislator. 
What does BVCM do after I handed over my claim?
BVCM process your claim on the day it is handed over and sends a notice to the debtor. Within 24 hours, your debtor is contacted by phone.
I have not sent a notice to the debtor, can I hand over the claim to BVCM?
No, you must have sent a notice of default to the debtor, we can start our collection process.
Does BVCM have any quality label?
Yes, BVCM has the NVI quality label, NVI is the only collection quality label in the Netherlands.
Can you take over my complete dunning process?
Yes, we will collect the outstanding balance on your organization's behalf, both in writing as by phone. Your debtor will never notice that you have handed this over to us.
How does BVCM work?
We work on a no cure, no pay base. This means we don’t charge you any costs in the amicable process when the debtor pays neither you nor us. 
When will I be notified about the progress?
BVCM works with personal account managers, your account manager will contact you when there is any progress.
Are there any hidden costs within your service?
No, we work on a no cure, no pay basis. If we do not succeed, we take on the complete risk.
How can I track and follow my current debt collection files?

You are able to log in to our online customer portal 24/7. All updates are available there, and you can easily download a monthly collection report.

Will I have one contact person?

Yes, you will have just one contact person at BVCM. After we start our collection proceedings, your account manager will reach out to you to introduce him/herself. 

I have a non-paying consumer, can I hand this over to you as well?

Of course, this is possible. Before you hand over the collection case of a consumer, you need to send them a final notice (WIK letter) in which you give the debtor the opportunity to pay the demand without any extra costs.

How long does the collection process take?

Under normal circumstances, we strive to have a conclusive result in 6 weeks.

Is it possible for BVCM to start legal proceedings?
Yes, BVCM has its own legal department that can start and monitor legal procedures.
I have a claim outside the Netherlands, can I hand this over to BVCM?

Yes, BVCM works both national and international

I am not sure if I should hand over my claim, what should I do?

If you are not sure, you can always contact us. We will then give you advice without any obligations. 

The debtor quickly pays after handing over the claim, what should I do?

You will notify your account manager from the collections department, after which BVCM sends a letter for the remaining interest and collections fees.

Am I bounded to a contract with a yearly fee when I do business with BVCM?

No, BVCM works on a no cure, no pay basis. If you do not hand over any cases, you are not obliged to anything.

Do you want to file a complaint?

BVCM Collections B.V. takes any expression of dissatisfaction or dissatisfaction with our organization, its products, and employees seriously and considers this a potential complaint. If you have a complaint, you can notify us online, by email, or by post.

BVCM Collections B.V. contact details
BVCM Collections B.V. 
t.a.v. Afdeling klachten
Postbus 12347
1100 AH Amsterdam
E-mail: klacht@bvcm.com

Always include your details (name, address, email address, telephone number, and if known, a file number) with your complaint. We also appreciate a brief explanation of your complaint.

BVCM Collections B.V. is a member of the Dutch Association of Debt Collection Agencies (NVI) and uses the complaint's procedure following the rules of conduct of the NVI. If you are not satisfied with the handling of your complaint, you can contact Kifid. Kifid is an independent institute and handles complaints about the members of the NVI).

Kifid contact details:
www.kifid.nl
Phone number: 070 - 333 8 999
E-mail: consumenten@kifid.nl
Postbus 93257
2509 AG Den Haag

What happens to my complaint?

If your complaint has been received by BVCM, you will receive a message within two working days that your complaint has been processed. We strive to handle your complaint within a week. Keep in mind that we do not always achieve this ambition in complex cases.