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Business Proces Outsourcing

Business Process Outsourcing for efficient accounts receivable management

Poor accounts receivable management often leads to overdue payments and inefficient processes, which can negatively impact your cash flow. Through our business process outsourcing (BPO) services, we analyze risk factors, customer payment behavior, and creditworthiness - strengthening your working capital and improving financial control.

By outsourcing credit management as part of a broader business process outsourcing strategy, you can delegate your entire invoicing and accounts receivable processes. We handle everything, from payment processing and customer service to dispute resolution - via a single, transparent platform that offers real-time insight into your financial status.

The benefits of outsourcing receivables management

e-Invoicing

e-Invoicing

Among other things, our solution offers the possibility of electronic invoicing and an easy link to your own ERP system. Thanks to features such as a track-and-trace module, you always retain insight into the invoicing process. You benefit from higher customer retention and have access to all required information anywhere, anytime.

Puppets in a circle. Posting through outsourcing

Outsourcing

With outsourcing accounts receivable management, you are assured continuity in your financial processes. You benefit from a lower DSO, so invoices are paid faster and your cash flows improve. In addition, you save time and costs through more efficient processes and automation. This ensures a more stable and stronger liquidity position.

Accounts receivable software on a computer screen

Accounts Receivable Software

Using our accounts receivable management software, you work with a clear dashboard that provides accurate overviews. Thanks to detailed cash flow forecasts and automated workflows, you keep a grip on the entire process. In addition, dispute management is fully integrated so that bottlenecks are resolved quickly and efficiently.

Outsourcing accounts receivable management. Four people consulting with each other

How Business Process Outsourcing optimizes your receivables

Looking to focus on your core business activities? Outsource part or all of your accounts receivable management to BVCM through Business Process Outsourcing (BPO). Our experienced professionals engage with your customers in a structured and customer-friendly way — both by phone and in writing. Through regular evaluations, we continuously optimize your processes and ensure compliance with your credit management policy.

With our software, you gain 24/7 access to all cases and maintain full control over your receivables, enables you to digitize your invoicing process, reduce costs by up to 70%, and improve your cash flow. This SaaS-based solution seamlessly integrates with any ERP system to support more efficient and streamlined receivables' management. Our software provides complete transparency into outstanding receivables, customer communications, and payment agreements. With automated workflows and intuitive dashboards, you’ll always have real-time insights and key performance metrics such as DSO, aging analysis, and cash flow forecasting. This makes your receivables process not only more transparent but also significantly more effective.

Calculate your ROI now using our free spreadsheet and discover how BVCM’s Business Process Outsourcing solutions can optimize your accounts receivable management.

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References

Mihaela Ungur

Vos Logistics

Our Romanian employees at Vos Logistics in Cluj-Napoca have successfully completed the English language trainings, Communication with Customers and Colleagues, and Telephone Collections.

Najim El Akhssassi

Mobilize Financial Services

Over the course of the year, we have established a great partnership with BVCM for both our Credit Management and Customer Service activities.

Rick Dijkers

PreZero

Traditionally, we worked with one debt collection agency. However, we needed a reliable benchmark to evaluate the quality and results of their services. Therefore, we decided to partner with a second agency, which turned out to be BVCM.

Etienne Spaarwater

Motrac Linde

The pleasant thing about BVCM Collections is that they advocate direct contact with the debtor, calling instead of writing.

Peter van Dijk

Kuehne Nagel

After visiting several collection agencies, we chose BVCM as our preferred partner. It became clear from our conversations that we were dealing with a well-organized collection agency that complemented our collection process.

Elvira de Rijk

Brunel

For years, Brunel has been utilizing BVCM's credit management services with complete satisfaction, including pre-collection, collection, secondment, and recruitment & selection. BVCM is considered an extension of Brunel's own activities, providing solutions to almost all situations.

Marcel van Beek

Volkswagen Pon Financial Services

In addition to being an excellent collection agency with very good results, BVCM has also proven to be a solid partner for us in the areas of credit management, training, and recruitment & selection.

ENG-Joris ten Westenend

Sligro Food Group

Continuously asking what the customer needs, listening carefully, and then responding to our needs.

Erik Prins

Sogeti

For the past 4 years, we have been bringing our regular and complex collection cases to BVCM. The collection professionals at BVCM do not stay behind their desks, but go to the client.

Erik Prins

Capgemini

We can therefore rightly conclude that BVCM is not a standard collection agency, but a true collection partner! Capgemini Nederland B.V. has been bringing both its regular and complex collection files to BVCM for the past 2 years.

Kevin Jonkman

Pontmeyer

Over 6 years ago, PontMeyer made the decision to transfer collection files to BVCM. The reason for choosing BVCM was the flexibility and how BVCM went along with our requirements and wishes.

Atilla Aytekin

OrangeGames

Recruitment really is a profession in its own right, that much has become clear to me. Very nice to know that there are parties who have built up a network in a niche and can add value.

Arie Zwartewaalsloot

Ingram Micro

Flexibility, commitment, drive and thinking along are among the core values why we have chosen and continue to choose BVCM as a partner.

Fabio Viskovich

G4S Nederland

We have been working with BVCM to our complete satisfaction since January 2017.

Vincent Nikkels

Vincent Nikkels

We do not see BVCM as a regular collection agency, but as a professional sparring partner and also part of our debtor management.

Fonny Grasman

De Haan Westerhoff

A relationship alerted us to the potential added value and professionalism of BVCM.

Astrid van Kampen

Balder Leimuiden

What was our surprise: BVCM achieved a positive result, fantastic!

Catherine Vermeiren

Tyco

Already during our first meeting, we became acquainted with BVCM's professional approach.

FAQ
What is Business Process Outsourcing (BPO)?
Business Process Outsourcing (BPO) involves contracting specific business operations and responsibilities to a third-party service provider. This practice allows companies to focus on their core competencies while outsourcing non-core functions such as customer service, payroll, or IT support.
What are the benefits of BPO?

Key advantages of BPO include:

  • Cost savings: Reducing operational and labor expenses.

  • Access to expertise: Leveraging specialized skills and technologies.

  • Improved efficiency: Streamlining processes and enhancing productivity.

  • Scalability: Easily adjusting resources to meet business demands.

  • Focus on core activities: Allowing internal teams to concentrate on strategic initiatives.

What types of services are commonly outsourced?

Commonly outsourced services encompass:

  • Customer support: Call centers, email, and chat support.

  • Finance and accounting: Bookkeeping, payroll, and tax preparation.

  • Human resources: Recruitment, training, and benefits administration.

  • IT services: Helpdesk support, software development, and infrastructure management.

  • Marketing: Content creation, SEO, and social media management.

Is BPO suitable for small businesses or startups?
Yes, BPO can be highly beneficial for small businesses and startups by providing access to specialized services without the need for significant capital investment. It allows these companies to scale operations quickly and focus on core business activities.
What is the difference between BPO and shared services?
While both involve centralizing business functions, shared services are typically internal units within an organization serving multiple departments, whereas BPO involves outsourcing these functions to external providers.
How does BPO impact employees?
BPO can lead to workforce restructuring, which may cause concerns among existing employees. However, it can also free up internal staff to focus on more strategic roles, potentially leading to job enrichment and new opportunities within the organization.
Would you like more informationabout accounts receivable management?

Please feel free to contact us. We will be happy to discuss with you how you can implement credit management within your organization.