Traditionally, we worked with one collection company. However, we needed a good benchmark to assess quality and results. We therefore decided to engage a second party, and that became the BVCM. Since 2011, we have been using their services to our full satisfaction.

BVCM is a pragmatic credit management partner that really thinks along and comes up with creative solutions. At PreZero, we already know a very intensive (pre-)collection process, which is why we expect our collection partner to really add value. One way BVCM does that is by really looking at and handling each collection file individually. This is necessary given the fact that we have a very diverse client portfolio. BVCM really works according to this strategy: no bulk thinking but customization. The account managers of debt collection maintain close contact with our case handlers so that we are always on top of things together. So no empty promises, but collaborative thinking, customization and quality!"

- Rick Dijkers