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Prevent Phishing!

Unfortunately, we cannot prevent scammers using our name and address details via the Internet to send fake messages.

If in doubt, please contact us immediately at 088-8897800 or incasso@bvcm.com.
In all cases, BVCM will report this to the police.

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Frequently asked questions

I have paid to BVCM but I am receiving a notice again

There is a possibility that you have fulfilled your payment whilst the notice has already been sent to you. It is also possible that you only paid a part of the demand. To check if BVCM received your payment you can get in touch with us.  

You can contact BVCM in various ways. Always have your case number handy or mention it in your e-mail/letter.
 
Phone
On working days, you can contact us by phone between 09:00 and 17:30 by calling +31(0)88 889 78 00.

 
E-mail
You can contact us by e-mail at the following e-mail address: incasso@bvcm.com. We aim to respond to your e-mail within three working days. Please note that in complex cases, we may not always meet this target.

I disagree with the notice BVCM is sending, what should I do?

If you disagree with the notice or the demand we ask you to send us your defense, including supporting documents, by email (incasso@bvcm.nl) or post (Postbus 12347, 1100 AH Amsterdam).  Dit kan per e-mail naar incasso@bvcm.nl of per post naar Postbus 12347, 1100 AH Amsterdam.
 
We kindly ask you to include the following:

  • Name and address
  • Case number
  • Reason why you disagree
  • Supporting documents to support your claim. E.g. proof of payment, proof of cancellation.
How long does it take before BVCM has received my payment?
This is depends on how you have done your payment. Generally speaking, your payment is processed within two working days. However, international transfers might take up more time. If you have doubts about your payment please contact us.  Note: always keep your case number handy or mention it in your e-mail/letter.

Phone
On working days, you can contact us by phone between 09:00 and 17:30 by calling +31(0)88 889 78 00.
 
E-mail
You can contact us by e-mail at the following e-mail address: incasso@bvcm.com. We aim to respond to your e-mail within three working days. Please note that in complex cases, we may not always meet this target.
 
Postal address
BVCM
Postbus 12347
1100 AH Amsterdam
 
Company information
 
BVCM
Hessenbergweg 83
1101 CX Amsterdam
 
Chamber of Commerce number: 34277934 0000
VAT number: 8182.02.579.B.01
 
IBAN-number:  NL17ABNA0624668517   
BIC: ABNANL2A
T.n.v: Stichting Derdengelden BVCM B.V.
There are collection costs that are charged over the principal sum, how does this work?

The amount in our notice is the amount you have to pay to BVCM. This amount includes the principal sum, legal interest and collection fees. The amount of collection costs differs between private persons and business.
 
Private person:
As of the 1st of July 2012, the collection costs are determined by law. The law provides a percentage scale for determining the collection fees. This percentage is based on the principial amount.

Scale of collection fees: 

Principle amount up to €2500  15% with a minimum of €40
The next €2 500     10%
The next €5 000   5%
The next €190 000   1% 
Everything above   0.5% with a maximum of € 6.775,00 

For Business:
For the calculation of the extrajudicial collection costs of companies, the general terms and conditions of the creditor are decisive for the amount of the collection costs. Usually, a percentage of 15% with a minimum of € 75.00 is used. If nothing is laid down in the general terms and conditions about the amount of the collection costs, the collection costs will be calculated 

I want a payment plan, how should I go about this?
If you are not able to pay the demand at once it is, under strict conditions, possible to make a payment plan. The amount of installments depends on the outstanding amount and your financial situation. Contact BVCM by phone or email to discuss the possibilities, together with you we will then look for a suitable solution. After an agreement has been reached, we will send you a confirmation of the payment plan by e-mail or post.
 
NOTE: The terms of payment plan are set up under strict conditions. If BVCM does not receive the payment then the payment plan will be canceled. 
What happens if I don’t pay?
If you refuse to pay after multiple notices from BVCM, then we reserve the rights to start the legal procedure on behalf of our client. If you receive a subpoena, and the court comes to a verdict that you need to pay, it is most likely that you are being charged with the legal fees. If no payment occurs after the notification of judgment we can requisition your salary, bank accounts or assets. We strive to prevent a legal procedure, unfortunately, there are cases in which this situation is impossible to avoid.   
I have paid to BVCM's client already and now I am receiving a notice, what should I do?
It is possible that handing over the demand and your payment to our client have crossed each other. If you send a proof of payment we will investigate what happened to the payment. You can send the proof of payment to BVCM by email.
On behalf of who is BVCM sending me a demand?
We work for a wide variety of (inter)national clients. Our letters always contain the name of our client.
How can I pay

BVCM offers multiple different payment solutions. Below you can find the available payment possibilities. 

Transfer:
You can transfer the outstanding amount (under the reference of your case number) to the bank account of BVCM. Please refer to the payment details below:
IBAN: NL17ABNA0624668517
BIC: ABNANL2A
ATTN: Stichting Derdengelden BVCM B.V.
 
iDeal:
You can pay BVCM through iDeal in several ways. You can use the iDeal link in the notice you have received or via the iDeal form on our website. In case you prefer receiving an iDeal link by e-mail or text message please call us.
 
GWK Travelex:
You can pay the open amount in a GWK office either by cash or card. GWK Travelex has 51 offices throughout the Netherlands, mainly located on the bigger train stations and city centers. Find an office near you on: www.gwktravelex.nl.

NOTE: You always have to do payments yourself. We do not withdraw fund from your account.

I received a notice that was not intended for me, what should I do?
If you receive a letter or e-mail from BVCM that is not meant for you we kindly ask you to return it to the sender. If you happen to know what the correct address is please mention this on the envelope. You can also notify BVCM by email about incorrect addresses.
Where can I find more information about debt counseling, WSNP or bankruptcy?

More information regarding this subject can be found on (Dutch):

https://www.zelfjeschuldenregelen.nl/alles-over-schulden/hoe-werkt-schuldhulpverlening/

I received a notice from BVCM, what should I do?
If you received a notice from BVCM we have sent this by order of a creditor. To prevent a legal procedure we highly recommend you to pay as soon as possible, preferably before the expiration date of the letter. We offer you the ability to pay de demand in several easy, and safe ways.
What should I do if I really cannot pay?

If you are not in the financial situation to pay the demand at once you can request a payment plan. Instruction on how to request this can be found below.

If you have structural financial problems we advise you to contact a debt counselor. We advise you to visit this website: www.zelfjeschuldenregelen.nl (Dutch). This website provides information about debts, how you can resolve this on your own and organizations that can help and assist you getting out of your debts.

I want to know the current outstanding amount of the claim
If you want to know what the current outstanding claim is you can always contact BVCM by phone, e-mail or post. We kindly ask you to always have your case number ready while contacting our office.
 
Phone
On working days, you can contact us by phone between 09:00 and 17:30 by calling +31(0)88 889 78 00.
 
E-mail
You can contact us by e-mail at the following e-mail address: incasso@bvcm.com. We aim to respond to your e-mail within three working days. Please note that in complex cases, we may not always meet this target.
 
Postal address
BVCM
Postbus 12347
1100 AH Amsterdam
 
Company information
 
BVCM
Hessenbergweg 83
1101 CX Amsterdam
 
Chamber of Commerce number: 34277934 0000
VAT number: 8182.02.579.B.01
 
IBAN-number:  NL17ABNA0624668517   
BIC: ABNANL2A
T.n.v: Stichting Derdengelden BVCM B.V.
Why do I get a draft summons?
You have received a draft summons because we will initiate legal proceedings against you on behalf of our client. With this letter, we offer you the last opportunity to pay the claim extrajudicially. If you do not respond to this, we are unfortunately obliged to start the legal procedure. The costs for the procedure will be for your account after an awarding decision by the court.
I have contacted BVCM by e-mail/mail, but I have not received a response, what now?
It may happen that your letter or e-mail does not arrive. To be sure that we have received your letter, you can always contact us.
How can I contact BVCM?
BVCM can be reached in several ways. Please always have your case/reference number ready, or mention this in your e-mail/letter.

By phone:
On working days, BVCM is reachable between 09:00 and 17:30 on +31 (0)20 346 07 46. You can always send us a fax to +31 (0)20 346 07 43. Please always mention your case or reference number.

Email:
U can contact us per email using the following email address: incasso@call2collect.com. We strive to answer your email within 3 working days. Please note that complex inquiries can require a longer response time.

Postal address:
You can send your letters to:

BVCM
Postbus 12347
1101AH Amsterdam
The Netherlands

Company info:
BVCM
Hessenbergweg 83
1101CX Amsterdam
The Netherlands

KVK(Chamber of Commerce)number: 342779340000
VAT number: 8182.02.579.B.01
IBAN-number: NL17ABNA0624668517
BIC: ABNANL2A
T.n.v: Stichting Derdengelden BVCM B.V.
Do you have a comment or suggestion?
We are always open to suggestions or comments that can help us improve our services. You can send your remark or suggestion to info@bvcm.com.

 

I have a non-paying customer, can I handover the claim to you?
Absolutely, after you have sent your client a formal notice of the outstanding debt we can start our collection process
How can I handover my claim?
You can use the digital form on our website. When requested we can provide you with our digital import mask, this import mask makes a connection between Excel and our collection system.
What does BVCM need to start a collection procedure?
We would like to receive a copy of the open invoice, order confirmation or the contract and general terms and conditions. Furthermore, we would like to receive any available correspondence with the debtor.
What costs will BVCM add to the claim?
BVCM will add the costs as divined in your general terms and conditions. If you don’t have any pre-established costs we add the costs that are pre-determined by the legislator. 
What does BVCM do after I handed over my claim?
BVCM process your claim on the day it is handed over and sends a notice to the debtor. Within 24 hours, your debtor is contacted by phone.
I have not sent a notice to the debtor, can I hand over the claim to BVCM?
No, you must have sent a notice of default to the debtor, we can start our collection process.
Does BVCM have any quality label?
Yes, BVCM has the NVI quality label, NVI is the only collection quality label in the Netherlands.
Can you take over my complete dunning process?
Yes, we will collect the outstanding balance on your organization's behalf, both in writing as by phone. Your debtor will never notice that you have handed this over to us.
How does BVCM work?
We work on a no cure, no pay base. This means we don’t charge you any costs in the amicable process when the debtor pays neither you nor us. 
When will I be notified about the progress?
BVCM works with personal account managers, your account manager will contact you when there is any progress.
Are there any hidden costs within your service?
No, we work on a no cure, no pay basis. If we do not succeed, we take on the complete risk.
How can I track and follow my current debt collection files?

You are able to log in to our online customer portal 24/7. All updates are available there, and you can easily download a monthly collection report.

Will I have one contact person?

Yes, you will have just one contact person at BVCM. After we start our collection proceedings, your account manager will reach out to you to introduce him/herself. 

I have a non-paying consumer, can I hand this over to you as well?

Of course, this is possible. Before you hand over the collection case of a consumer, you need to send them a final notice (WIK letter) in which you give the debtor the opportunity to pay the demand without any extra costs.

How long does the collection process take?

Under normal circumstances, we strive to have a conclusive result in 6 weeks.

Is it possible for BVCM to start legal proceedings?
Yes, BVCM has its own legal department that can start and monitor legal procedures.
I have a claim outside the Netherlands, can I hand this over to BVCM?

Yes, BVCM works both national and international

I am not sure if I should hand over my claim, what should I do?

If you are not sure, you can always contact us. We will then give you advice without any obligations. 

The debtor quickly pays after handing over the claim, what should I do?

You will notify your account manager from the collections department, after which BVCM sends a letter for the remaining interest and collections fees.

Am I bounded to a contract with a yearly fee when I do business with BVCM?

No, BVCM works on a no cure, no pay basis. If you do not hand over any cases, you are not obliged to anything.

Do you want to file a complaint?

BVCM Collections B.V. takes any expression of dissatisfaction or dissatisfaction with our organization, its products, and employees seriously and considers this a potential complaint. If you have a complaint, you can notify us online, by email, or by post.

BVCM Collections B.V. contact details
BVCM Collections B.V. 
t.a.v. Afdeling klachten
Postbus 12347
1100 AH Amsterdam
E-mail: klacht@bvcm.com

Always include your details (name, address, email address, telephone number, and if known, a file number) with your complaint. We also appreciate a brief explanation of your complaint.

BVCM Collections B.V. is a member of the Dutch Association of Debt Collection Agencies (NVI) and uses the complaint's procedure following the rules of conduct of the NVI. If you are not satisfied with the handling of your complaint, you can contact Kifid. Kifid is an independent institute and handles complaints about the members of the NVI).

Kifid contact details:
www.kifid.nl
Phone number: 070 - 333 8 999
E-mail: consumenten@kifid.nl
Postbus 93257
2509 AG Den Haag

What happens to my complaint?

If your complaint has been received by BVCM, you will receive a message within two working days that your complaint has been processed. We strive to handle your complaint within a week. Keep in mind that we do not always achieve this ambition in complex cases.

I would like contact

Do you disagree with the outstanding bill, have questions about your case or would like to speak to a representative?

Please leave your information in the form to the right and we will contact you as soon as possible.